Important: Troov is an online tool that allows you to manage lost properties, but found items always remain physically in the place where they are found

HOW TO RECOVER YOUR ITEMS ?

  • 1
     Signal the loss of your item through our form available: here
  • 2
    Everything that’s handed goes on our database and our algorithm identifies matches. It can take 1 to 3 days for an item to be found and registered. We retain everything for 30 days.
  • 3
    You will receive an email if something similar to your item is found. We will ask you to provide all relevant information to authenticate yourself as the owner.​
  • 4
    You will be able to choose how you want to recover your item and pay online (be aware that service and postage fees will be charged – tariff available below)​ at the deposit (12€ service fee to pay online) or organize the delivery (postage and packing fee to be added – tariff grid below).​
Delivery
France European Union International and dom
Small tripperty-price
12€ 20€ 30€
Medium tripperty-price
18€ 28€ 50€
Large or fragile tripperty-price
28€ 40€ 70€
Small cabin bag (< 10kg) tripperty-price
40€ 50€ Not available
Large suitecase (> 10kg) tripperty-price
50€ 74€ Not available
Beware of fraudulent sites inviting you to dial premium-rate numbers