Last modified : 10/05/2020
The purpose of this Privacy Policy is to detail the conditions under which Troov SAS collects, exploits, retains and protects personal data relating to users of the website www. Troov .com (the “Site”), and more generally to detail the contractual relationship between Troov and any user of the Site (the “Internet User”).
The website www. Troov .com is operated by Troov SAS, a French company registered in Neuilly-Sur-Seine under number 834 337 370, and whose registered office is at 110 bd Bineau, 92200 Neuilly-Sur-Seine (hereafter " Troov " or U.S").
We thank you for reading this Privacy Policy carefully to understand the use that will be made of your personal data when you use the Site.
The controller in the meaning of the European General Regulation on Data Protection number 2016/679 of 27 April 2016 (the “RGPD”) is Troov .
In this Privacy Policy, the term “personal data”, which may be abbreviated to “personal data” has the meaning set forth in article 4 of the RGPD.
By your use of the Site, you agree to the collection and use of your personal data in accordance with this Privacy Policy.
You are never obliged to share your personal data, but if you choose not to do so, we may not be able to provide you with certain services.
We reserve the right to change this Privacy Policy from time to time, in which case a modified version of the Privacy Policy will be posted on the Site.
This Privacy Policy was updated on 10/05/2020.

  1. Nature and use of collected data
    1.1 Nature
    In connection with the use of the Site, Troov may collect the following categories of personal data concerning Internet Users :
    - Name
    - First name
    - Email Address
    - Phone
    - Profile picture of Users
    - Bank details
    - Connection data (IP addresses, event logs…)
    - Shopping centres and/or shops and/or places visited
    - List of lost and/or found items
    - Description of lost and/or found objects (including photos)
    - Places of loss/found
    Internet users may deactivate their personal account on the Site at any time, but Troov may then retain the information necessary to implement its contractual rights or obligations, comply with its legal or regulatory obligations and / or resolve a dispute.
    In this case, we may also collect the following personal data:
    - Your name, first name and email address, as well as any other personal information you decide to provide, if you contact us by email at the address provided below; and
    - Your name, first name and email address if you subscribe to our newsletter.
    If you contact us, we may keep a record of this correspondence, your first and last name and your e-mail address.
    We may, by means of cookies (see below) and / or other similar technologies, keep the following information: data relating to your visits to the Site, including the type and version of the internet browser that you use ; the type, manufacturer and model of the computer equipment you use; any website from which you arrived on the Site; your IP address the operating system of your computer equipment; traffic data; location data; weblogs and other communication data, whether for our own billing purposes or otherwise; and the resources you access.
    We may also track your use of the Site through cookies and / or similar tracking devices.
    Finally , we will be able to monitor and / or record our communications with you, on any channel, for quality, training, fraud detection or compliance purposes.
    1.2 Use
    The personal data provided by Internet users may be used for the following purposes:
    ● Authentication and administration of your account;
    ● Reset your password
    ● Execution of payments;
    ● Communications related to your use of the Site (feedbacks, abnormal use, fraud …);
    ● Communications related to services provided by Troov or potential new services;
    ● Information about changes to our services
    ● Sending marketing communications and/or satisfactory surveys;
    ● Response to a request made by email;
    ● Problem solving on the Site;
    ● Archives, Research and Statistics;
    ● Administrative requirements;
    ● Prevention and detection of fraud;
    ● Security;
    ● Optimization of the presentation of the Site on your equipment.
    If necessary, we can contact you by e-mail, telephone, chat, SMS or postal mail.
    1.3 Shelf life
    We will be able to keep your personal data for the duration necessary to achieve the purpose for which they were collected and to comply with our legal and regulatory obligations. This period is a minimum of one year and up to three years for the Lost Property Management Service.
  2. Security of your personal data
    At Troov , we know that your personal data is valuable and make our best efforts to ensure their safety, including the following precautions:
    ● Presence of confidentiality clauses in all our service contracts with natural or legal persons having access to your personal data;
    ● Access to your profile protected by username and password;
    ● Personal data stored on secure servers; and
    ● Encryption of your personal data during their transport via the https protocol.
    Despite our efforts, the transmission of information on the Internet is never completely secure, so we can not guarantee the security of your personal data that are transmitted at your own risk.
    Please note that your personal data may be transferred, processed or stored outside the European Union
    By transmitting your personal data, you agree to this transfer, processing and backup. We will take all reasonable precautions to ensure that your personal data is treated securely and in accordance with this Privacy Policy.
  3. Communication of your personal data to third parties
    Troov may be required to disclose your personal data pursuant to any law, regulation or decision of a regulatory or judicial authority. In general, we undertake to comply with all the legal rules that could prevent, limit or regulate the dissemination of information or data and in particular to comply with Law No. 78-17 of 6 January 1978 on the computing, files and freedoms and the RGPD.
    As part of the service provided, we may also be required to communicate your personal data to:
    - Any company of our group, a company of our group being defined as a company controlling Troov , controlled by Troov or under the same control as Troov within the meaning of Article L.233-3 of the Commercial Code;
    - Our employees, age , partners and service providers such as our hosts in the provision of the service
    - Our business partners if you have agreed to be contacted by them for commercial purposes.
    Finally, in the event that we take part in a merger, acquisition or any other form of asset transfer, we undertake to ensure the confidentiality of your personal data and to inform you before they transferred or subject to new rules of confidentiality.
  4. Links to third party sites
    In the event that the Site contains links to third party sites, these would be for informational purposes only, without Troov not guarantee either their content or availability. Moreover, the browsing on these third-party sites would be subject to the conditions of use and privacy policy of said third-party sites, and Troov can not be held responsible for the fate of the personal data that the Internet user would be required to communicate to said third-party sites.
  5. Your rights
    Under the GDPR, you have a number of rights in connection with the collection and processing of your personal data.
    5.1 Right to information
    You have the right to be informed about the collection and use of your personal data, which is the very purpose of this Privacy Policy.
    5.2 Access rights
    You have the right to access personal data that we may hold about you. In order to exercise this right for personal data not available directly when you log into your account on the Site, you will:
    - Formulate this request in writing;
    - Include proof of identity and address; and
    - Specify the personal data you want to access.
    5.3 Right of rectification
    You have the right to rectify the personal data we hold about you if they are inaccurate or incomplete. In order to exercise this right for non-modifiable personal data directly when you log in to your account on the Site, you will:
    - Formulate this request in writing;
    - Include proof of identity and address; and
    - Specify the personal data that you want to rectify.
    5.4 Right to erasure or right to be forgotten
    In some cases, you have the right to request the erasure of your personal data when there are no compelling reasons to continue processing.
    This right is not absolute, however, and applies only in the following situations:
    - When personal data are no longer necessary for the pursuit of the purposes for which they were originally collected or processed;
    - When the personal data has been collected and processed on the basis of your consent and you decide to withdraw that consent;
    - Where the treatment is based on legitimate interests and there is no longer any legitimate interest justifying further processing;
    - When the personal data are processed for direct marketing purposes and you oppose this treatment;
    - When the personal data are processed illegally;
    - When we must proceed to such an erasure in order to respect a legal obligation; or
    - When personal data has been processed to provide information society services to a child.
    In the event that this right to cancellation applies, you must do the following to exercise this right:
    - Formulate this request in writing;
    - Include proof of identity and address; and
    - Specify the personal data you want us to erase.
    5.5 Right to restrict treatment
    You have the right to block or delete the processing of your personal data for the future, under certain conditions described in article 18 of the RGPD.
    To exercise this right, you will:
    - Formulate this request in writing;
    - Include proof of identity and address; and
    - Specify the personal data or the treatment that you want to restrict.
    5.6 Right to portability of your personal data
    You have the right to obtain and reuse the personal data that we hold about you, for personal purposes for different services.
    To exercise this right, you will:
    - Formulate this request in writing;
    - Include proof of identity and address; and
    - Specify the personal data you want to port.
    5.7 Right to object
    You have the right to object to:
    - Treatment based on legitimate interests or the performance of a public interest task / the exercise of public authority (including profiling);
    - Direct marketing (including profiling) or
    - Treatment for purposes of scientific research, history or statistics.
    To exercise this right, you will:
    - Formulate this request in writing;
    - Include proof of identity and address; and
    - Specify the treatment you want to oppose.
  6. Modification of this Privacy Policy
    Any changes we may make to our Privacy Policy will be posted on this page and, if applicable, will be notified to you by email, phone, SMS or mail.
    It is your responsibility to review our Privacy Policy on a regular basis to ensure that you are aware of its latest version, as this is the last available version of this Privacy Policy that applies each time you access the Site.
  7. Contact
    If you have any questions about this Privacy Policy or to exercise any of your rights described in section 5 above, please contact us by email at contact @ Troov .com.
  8. Cookies
    When you interact with the Site, we make every effort to make this experience simple and enjoyable. To this end, when you browse the Site, a web server sends a cookie or other similar tool on your computer equipment.
    Cookies are small pieces of information that are sent to your computer equipment when you browse a website and store on that equipment. A number of the cookies we use only last for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and last longer.
    However, and in accordance with the recommendations of the CNIL, the maximum duration of cookies is 13 months maximum after their first deposit in the Internet user’s terminal, as well as the duration of the validity of the Internet user’s consent to the use of cookies. use of these cookies. The lifespan of cookies is not extended at each visit. The consent of the Internet user must therefore be renewed at the end of this period.
    We use cookies and / or other similar tools (such as pixel codes or in-app IDs) for the following purposes:
    8.1 Cookies strictly necessary
    - Allow you to browse the Site;
    - Manage your login session so that you can easily move from one page to another on the Site and your requests for pages are loaded smoothly and securely.
    8.2 Quality
    - Collect anonymous statistical information about the use of the Site (including the time spent on the Site) and from where you arrive on the Site, to improve the Site and to learn which parts and functions of the Site are most popular with Internet users;
    - Remember that you have already come to the Site. This allows us both to identify the number of unique visitors we receive and to ensure that we have enough capacity for the number of Internet users we receive.
    8.3 Features
    - Know if you have already visited the site;
    - Automatically login to your account on the Site when you have logged in before;
    - Prevent and detect possible fraud;
    - Customize elements of the layout and / or content on the Site to enhance your experience.
    8.4 Other
    - Conduct research and statistical analysis related to your navigation on the Site.
    We may store information about you using cookies to which we may access when you return to the Site.
    Cookies do not usually contain personal data, but may include the type and version of the Internet browser you are using, the type, manufacturer and model of the computer equipment you use, the website from which you are arrived on the Site, your IP address, the operating system of your computer equipment and information about your Internet connection.
    If you want to delete cookies that are already on your device, please refer to the instructions in your file management software to locate the file or directory that stores the cookies.
    Further information on the deletion or control of cookies is available on them. Please note that by deleting our cookies or disabling them for the future, you risk not being able to access certain areas or features of the Site.
    We work with a number of external providers who may also post cookies on the Site, such as:
    - Google Analytics;
    - Google Adwords ; and
    - Google Maps
    This list may change in the future, in which case this Privacy Policy will be updated accordingly.
    These external providers are responsible for the cookies they post on the Site and, for more information about these cookies, you must refer to their specific privacy policies.