F.A.Q - Frequently asked questions

TROOV is the digital solution used by public places and professionals (towns, shopping centers, airports, restaurants,…) to :

Report found items

Allow visitors to report lost items in a few clics

Troov register all lost & found claims but the items always stay where they have been found

How it works ?

If there is a match into the database between one found and one lost item, a maaaatch will happen and you will be warned
If not, be patient: it can take time before some items are found
Unfortunately, sometimes items remain unfound

You are asked to provide a question and an answer giving an information about the item that allow to proof your ownership without doubt.
As soon as the given question allows to check your ownership, you will receive all the information about the way your item can be recovered on site
If the authentication question is inconclusive, the match is cancelled and you will go back to the previous step

Pick up restitution to the place (free or paid service depending of the place) following the given information in the match
Some places can deliver the item where you want (paid service): you can easily manage the delivery through our interface with our partner Tripperty

Which places are already working with Troov?

Search by place/address:

You wish that a place joins Troov’s community ?

You have more questions ?

Check Troov’s FAQ