Important: Troov is an online tool that allows you to manage lost properties, but found objects always remain physically in the place where they are found
HOW TO RECOVER YOUR ITEMS ?
- If you find an item during Step conference please drop it at the main registration booth or give to a Security team member
- If you lose an item please fill out Troov form : try to be as specific as possible when describing it
- If our algorithm identifies a match ⚡️ you will receive an email notification
- You will be required to provide a security question to prove your ownership : give an information that you are the only one to know about your item (e.g.upload a picture of you with your item, describe your mobile phone case…)
- As soon as you will be authenticated, you will receive the information to recover your item ✅