Important: Troov is an online tool that allows you to manage lost properties, but found items always remain physically in the place where they are found
HOW TO RECOVER YOUR ITEMS ?
- Signal the loss of your item through our form available: here1
- Everything that’s handed goes on our database and our algorithm identifies matches. It can take 1 to 3 days for an item to be found and registered. We retain everything for 30 days.2
- You will receive an email if something similar to your item is found. We will ask you to provide all relevant information to authenticate yourself as the owner.3
- You will be able to choose how you want to recover your item and pay online (be aware that service and postage fees will be charged – tariff available below) at the deposit (12€ service fee to pay online) or organize the delivery (postage and packing fee to be added – tariff grid below).4
| Delivery | |||
| France | European Union | International and dom | |
Small
 | 12€ | 20€ | 30€ |
Medium
 | 18€ | 28€ | 50€ |
Large or fragile
 | 28€ | 40€ | 70€ |
Small cabin bag (< 10kg)
 | 40€ | 50€ | Not available |
Large suitecase (> 10kg)
 | 50€ | 74€ | Not available |
Comments
Average
Georgia ann
-
Mar 2020
Absolutely amazing service my passport was found less than an hour and communication was impeccable once it has also been found a speeding drop off was organised to my hotel. Can’t thank them enough absolutely A star service
Katherine
Amazing service