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HOW TO RECOVER YOUR ITEMS ?

  • 1
     Signal the loss of your item through our form available: here
  • 2
    Everything that’s handed goes on our database and our algorithm identifies matches. It can take 1 to 3 days for an item to be found and registered. We retain everything for 30 days.
  • 3
    You will receive an email if something similar to your item is found. We will ask you to provide all relevant information to authenticate yourself as the owner.​
  • 4
    You will be able to chose how you want to recover your item and pay online (be aware that service and postage fees will be charged – tariff available below)​ at the deposit (12€ service fee to pay online) or organize the delivery (postage and packing fee to be added – tariff grid below).​
Delivery
France European union International and dom
Small tripperty-price
15€ 22€ 30€
Medium tripperty-price
20€ 27€ 39€
Large or fragile tripperty-price
27€ 35€ 54€
Small cabin bag (< 10kg) tripperty-price
42€ 60€ Not available
Large suitecase (> 10kg) tripperty-price
54€ 84€ Not available
Beware of fraudulent sites inviting you to dial premium-rate numbers